We understand that the personal information you provide when purchasing BBQ grills, accessories, or using the BC Splash Video Inc. website is of great importance. This Privacy Policy explains how we collect, use, store, and protect your data.
What Information We Collect
Order and Shipping Information: Name, Billing/Shipping Address, Email Address, Phone Number, Payment Information (processed through a secure payment gateway; we do not store complete card numbers).
Automatically Collected Technical Information: IP Address, Browser Type, Device Identifier, Cookies, Access Time, and Clickstream Data (used to optimize website performance).
How We Use Your Information
Core Uses: Order processing, shipping notifications, returns and exchanges communication, issuing invoices or receipts.
Marketing (only with your consent): Sending new product launches, BBQ recipes, seasonal discount emails or text messages. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of the email.
Security and Compliance: Detecting fraudulent transactions, preventing malicious attacks, and complying with local laws (such as customs declaration requirements).
Data Security
Security Measures: We employ SSL/TLS encrypted transmission, a PCI DSS compliant payment gateway, and regular vulnerability scanning. While we cannot guarantee 100% security, we will notify affected users via email within 72 hours of any data breach.
Cookies and Tracking Technology
We use essential cookies (to maintain login and shopping cart status) and analytical cookies (such as Google Analytics and Facebook Pixel). You can disable cookies in your browser settings, but this may affect the checkout process.
Children’s Privacy
This website does not sell barbecue grills (including any accessories) to children under the age of 16. If we discover that we have collected children’s information without parental consent, we will delete it immediately.
Terms Updates
We may update these Terms as required by business or law. Significant changes (such as adding data sharing objects) will be communicated to you via announcement on the website homepage or email. The revised terms will take effect from the date of publication.
