Some models require simple installation (such as the bracket and side panels). An instruction manual is included; please follow the steps to complete the installation.
What is the barbecue grill made of? Is it heat-resistant?
The product is made of heat-resistant metal materials (such as stainless steel/carbon steel), capable of withstanding the high temperatures required for grilling. Please use it with confidence.
Are accessories included?
Please refer to the product page for details. Generally, it includes basic accessories such as the grill rack and bracket. Some accessories need to be purchased separately.
II. Usage Questions
Can it be used indoors?
It is not recommended to use the barbecue grill in enclosed spaces. It should be used outdoors in well-ventilated or open spaces.
What fuel does it use?
Depending on the model, it supports charcoal, gas, or electric heating. Please use it correctly according to the product instructions.
Why is the heating uneven?
This may be due to uneven charcoal distribution or wind direction. We recommend spreading the fuel evenly and adjusting its position appropriately.
III. Transportation and Receipt Issues
What if the received goods have minor scratches?
Minor cosmetic imperfections may occur during transportation. If they do not affect use, they are generally not considered quality issues.
What if the goods are damaged or missing parts?
Please contact customer service and provide photos within 48 hours of receipt. We will handle it promptly.
IV. After-Sales Service and Returns/Exchanges
Can I return the goods?
Under the condition of meeting the return policy (unused, not affecting resale), returns are supported within 7 days.
Can I return it after use?
Once the barbecue grill has been used (e.g., with barbecue marks, oil stains, etc.), returns are not supported.
How are quality issues handled?
If the issue is confirmed to be a quality problem, returns, exchanges, or repair services are available.
V. Safety and Maintenance Issues
What precautions should be taken when using it?
Keep away from flammable materials. Keep out of reach of children. Ensure it has completely cooled down after use.
How to clean the barbecue grill? It is recommended to clean with a brush or warm water after cooling. Avoid using strong corrosive cleaning agents.
How to extend service life?
Keep dry after use and avoid prolonged exposure to rain.
VI. Disclaimer The seller is not liable for damage caused by failure to follow instructions or improper use.
Normal discoloration and smoke marks caused by high-temperature use are not considered quality issues.
This clause supplements the product description and applies in conjunction with the after-sales policy.
